What does AVS Unknown Response mean when I try to place an order?

In some odd cases, when placing an order, you might get this error message:

This error can be for several reasons:

  • Your credit card is not accepted by our system
  • You are using a debit card that cannot be accepted by our system

and the most likely reason is:

  • Your credit card company is detecting the transaction as a fraudulent charge and not allowing the payment to go through.

This has happened in the past because our company is actually based out of Panama City in Panama, and if this is your first order with us, your credit card company might see this transaction as theft.

What can you do?

Please contact your credit card company and inform them that you are placing an order on our site and ask them to allow the charge to go through.

If after this, the payment is not going through, then it's a simple case that our system is not accepting your card, unfortunately, and we'd ask you to please try a different card.

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